General Position Information

Reports directly to (Title): Assistant Manager, Quality Assurance

Matrix reports to (Title): AVP

Direct Reports: Individual Contributor

Created / Last Revised: -

Job Code: -

Position Summary

Provide quality assurance and system support for the QA Manager and Center Director.

Responsibilities

• Perform center wide quality assurance activities for A/R to ensure that work efforts are satisfactory of customer requirements in a systematic, reliable fashion, effectively using systems to do so.
• Audit the assigned number of accounts per day following a set schedule.
• Forms will be completed and turned in within required timelines.
• Make recommendations based on assessments that improve production and quality for the insurance reps.
• Ability to multi-task to ensure day-to-day work is complete as well as assigned projects.
• Coordinate QA findings with the QA Manager and appropriate departments, internal or external, and ensure that necessary follow-up is done to resolve any negative results.
• Adheres to and supports organizational IT&S; standards,



policies, and procedures.
• Adheres to Code of Conduct.
• Performs other duties as assigned.
• Demonstrated analytical, communication and problem-solving skills and the ability to act/decide accordingly.
• Ability to collect, and research complex or diverse information.
• Ability to plan, organize and exercise sound judgment.
• Ability to be objective when assessing the work of a co-worker.
• Ability to work as a team, as well as work independently, with minimal supervision.
• Need to be a self-starter with plenty of initiative to bring ideas and suggestions to the QA team in order to improve client satisfaction and department competency.
• Confidentiality is a must.
• Adheres to and supports organizational IT&S; standards, policies, and procedures.
• Adheres to Code of Conduct.
• Performs other duties as assigned.

Education & Experience

• Bachelor’s degree (or equivalent) and at least 4

📌 Analyst Ii Healthcare Customer Support Qa Hyderabad
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