08 Oct
|
Hotel Sidh Vedantha
|
Patna
08 Oct
Hotel Sidh Vedantha
Patna
About Us - Hotel Sidh Vedantha is a hospitality property in Patna focused on delivering comfortable stays, skilled service and memorable guest experiences. With rooms, dining and banquet facilities, the hotel caters to business travellers, families, corporate guests and events. We believe in warm hospitality, solid service standards and a team-driven approach to creating a seamless experience for every guest.
Role Description
We are looking for a proactive and guest-focused Front Office Executive to oversee day-to-day front office activities and ensure smooth coordination between guests, the front office team and other departments.
The role will include:
1.) Managing daily front office operations, including reservations, check-ins, check-outs, room allocations and guest requests.
2.) Supervising and continuously monitoring front office operations and team performance.
3.) Monitoring room inventory, availability, rates and reservations across OTAs and other booking channels.
4.) Regularly updating and promoting offers,
packages and rate plans on OTAs to support occupancy and room revenue.
5.) Coordinating closely with Housekeeping, Sales, Accounts, F&B; and other departments for smooth hotel operations.
6.) Handling guest queries, feedback and complaints professionally and ensuring timely resolution.
7.) Managing walk-ins, cancellations, no-shows, group reservations and special guest requirements.
8.) Ensuring accurate billing, documentation, shift handovers and daily front office reports.
9.) Maintaining high standards of guest interaction, grooming, communication and front desk presentation.
10.) Supporting upselling of rooms, upgrades, packages and hotel services wherever appropriate.
11.) Monitoring guest feedback and ensuring service issues are communicated and resolved promptly.
12.) Supporting management in improving occupancy, room revenue, guest satisfaction and overall front office performance.
13.) Ensuring hotel SOPs, policies and service standar
📌 Front Office Executive Patna
🏢 Hotel Sidh Vedantha
📍 Patna