General Position Information

Reports directly to (Title): Manager, HR Operations

Matrix reports to (Title): As applicable based on functional alignment

Direct Reports: Yes, Direct reports

Created / Last Revised: -

Job Code: 2432

Position Summary

The WFA Assistant Manager is responsible for ensuring WFA Analysts tasks (e.g., transactional items, uploads, etc.) are completed in an accurate, timely, and effective manner and in full compliance with all legislative requirements and company policies. The Assistant Manager will provide support to the WFA analysts as needed and work under direction from the Manager to ensure HR service delivery is consistently high-quality while also improving advanced HR and payroll activities. The Assistant Manager will collaborate with the Manager and Director in continuous process review of work streams, educate staff on recent processes, triage escalations from stakeholders, and deliver data requests as necessary. Under direction of the manager, the Assistant Manager will also drive and/or assist with key projects across the service group.



The role delivers service to staff, HR, employees, and other leaders across the organization; resolves escalated issues and ensures compliance with HR policies, service level agreements, and established procedures.

Responsibilities

Performance Reporting & Insights

• Perform quality assurance checks on employee transactions.
• Assist manager with staffing levels for the department.
• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Review and analyze team metrics on an ongoing basis to help continuously improve service center operations.
• Provide oversight and direction to employees in accordance with the organization's policies and procedures.
• Coach, mentor and develop staff, to include overseeing recent employee onboarding and providing career development planning and opportunities.
• Lead staff using performance management

📌 Assistant Manager Hyderabad (India)
🏢 HCA Healthcare - India
📍 India