Job Description

SAP Customer Service (CS) Consultant

Job title

SAP Customer Service (CS) Consultant

Openings

4 Positions

Employer

Quadric Information Technology Private Limited

Location

Hyderabad work location

Working hours

UK shift

Employment type

Full time

Experience

8+ years of relevant SAP experience, the majority in SAP Customer Service (CS) and/or SAP S/4HANA Service processes

Provident Fund (PF)

Mandatory

About Quadric It

Quadric Information Technology Private Limited is a Hyderabad-based technology company delivering SAP, ERP, software development, AI/ML, cloud and digital transformation services. Our SAP practice supports organisations through implementations, rollouts, upgrades and ongoing application management. We are growing our Hyderabad SAP team and are looking for experienced specialists who want to own their area of expertise and work directly with UK-based business and IT stakeholders.

Role Summary

Quadric IT is hiring four SAP Customer Service consultants to support after-sales service processes:



managing installed equipment, handling customer service requests, carrying out field and in-house repairs, and billing for service work and contracts.

In this role you will design and support service master data, service notifications and orders, service contracts, warranties and repair processes, and the billing that turns service activity into revenue. You will work with SD, MM, PM and FI/CO consultants, because service processes depend on all of them.

Key Responsibilities

Service master data and contracts

• Design and maintain service master data: equipment, functional locations, serial numbers and installed base information.
• Configure and support service contracts and warranty handling, including contract terms, coverage and contract billing.

Service processing

• Configure and support service notifications and service orders: types, priorities, status profiles, catalogues and partner determination.
• Support field service

📌 Sap Customer Service Hyderabad (India)
🏢 Quadric IT
📍 India