General Position Information

Reports directly to (Title): Manager or Director, HRIS

Matrix reports to (Title): As applicable based on functional alignment

Direct Reports: Individual contributor; no direct reports

Position Summary

The HRIS Production Support Analyst is responsible for supporting and maintaining the Global HR (GHR) and Lawson Human Resources Management System (HRMS). This role includes supporting various end users, troubleshooting complex system issues, provisioning, and maintaining security access, and performing miscellaneous configuration changes.

This position is part of the larger HRIS team and is expected to operate within a rapidly changing work setting in accordance with the company’s mission and values, under the supervision of a Manager, HRIS.

Responsibilities

Production Support

• Deliver Tier-three HRIS production support to end users/customers for assigned systems (i.e. GHR/Lawson HRMS, PeopleFluent, HR CMS/Portal, etc.), resolving issues and/or working with key partners to achieve resolution
• Troubleshoot reported functional system issues within SLA




• Provision and maintain security access yst
• Maintain data integrity
• Complete daily/weekly/monthly/quarterly tasks, error reports, audits, etc. within SLA
• Assist with system configuration, maintenance, and setup
• Assist with development and maintenance of HRIS process documentation
• Identify system usage patterns and potential process improvement prospects
• Provide solutions for escalated and high-priority issues

Additional Responsibilities

• Interact and effectively communicate with IT, and the support teams for our software vendors, while troubleshooting functional system issues
• Maintain working knowledge of other HRIS applications
• Assist with development and maintenance of HRIS process documentation, as assigned

Education & Experience

• Bachelor's degree
• 2+ years of prior HRIS experience
• Experience preparing performance reports, business review materia

📌 Analyst I Hyderabad
🏢 HCA Healthcare - India
📍 Hyderabad