At Pluxee, we shape the world of employee perks and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent Regular
Job Description:
The Merchant Inside Sales Executive – Farmer – SME Accounts is responsible for managing and developing a portfolio of affiliated small and medium-sized merchants (SMEs) through structured inside sales activities. The Farmer plays a critical role in maximizing merchant satisfaction, retention, and commercial impact by ensuring sustained engagement, reactivation of inactive partners, and ongoing alignment with Pluxee’s consumer value proposition. Operating through phone and digital channels, this role is central to delivering a solid, accessible, and high-performing merchant network.YOUR NEXT CHALLENGE

Responsibilities:
Merchant Relationship Management
Maintain regular contact with a portfolio of SME merchants to ensure satisfaction and retention
Proactively identify underperforming merchants and execute reactivation or growth strategies




Promote merchant participation in promotional campaigns, platform features, and seasonal offers
Educate merchants on best practices, usage optimization, and consumer value
Act as a first point of contact for commercial questions, issues, or improvement suggestions
Sales Operations and Portfolio Activation
Use Salesforce CRM to manage merchant follow-ups, performance tracking, and campaign participation
Monitor and act on merchant KPIs such as usage rate, transaction volume, and retention status
Execute targeted outreach campaigns defined by the Inside Sales Manager or marketing teams
Record all interactions and update merchant information to maintain CRM integrity
Collaboration and Feedback Loop
Share merchant insights with Product, Marketing, and Operations to improve tools and experience
Align with the Inside Sales Manager on performance reviews, targeting strategies, and process improvements
Collaborate with Merchant Oper

📌 Merchant Retention Analyst Mumbai
🏢 Pluxee
📍 Mumbai