Company: Codeyoung

Experience: 1–3 Years

Work Schedule: 6 Days Working | Fixed Weekly Off

Location: [Bangalore HSR Layout, Sector 2]

Employment Type: Full time

About the Role

We are looking for a Customer Success Executive who is passionate about delivering exceptional customer service and ensuring a seamless customer experience. The ideal candidate will have solid communication skills, problem-solving abilities, and prior experience in handling customer queries through calls, emails, and chats.

Key Responsibilities
Handle customer inquiries and resolve issues via phone, email, and chat.
Provide accurate information regarding products, services, and processes.
Maintain a high level of customer satisfaction through timely and professional support.




Escalate complex issues to the relevant teams and follow up until resolution.
Maintain detailed records of customer interactions in CRM systems.
Collaborate with internal teams to improve customer experience.
Meet individual and team performance metrics.

Requirements
1–3 years of experience in Customer Support, Customer Service, or a similar role.
Excellent verbal and written communication skills in English.
Solid problem-solving and interpersonal skills.
Ability to handle customer concerns professionally and empathetically.
Basic knowledge of CRM tools and MS Office/Google Workspace.
Ability to work in a fast-paced environment and manage multiple tasks.

📌 Customer Success Specialist Bengaluru
🏢 Codeyoung
📍 Bengaluru