Systems Support SpecialistAt ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.

As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a cooperative setting where your work contributes to the development of treatments that benefit patients worldwide.

As a Systems Support Specialist at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmers.

What You Will Do:
You will take responsibility for scientific operations deliverables, applying your skills to ensure quality and efficiency in Veeva Vault.

Key responsibilities include:
• User Support: Provide technical assistance and support to end-users, offering prompt solutions to hardware and software issues while maintaining a positive customer service experience.
• Troubleshooting: Diagnose, troubleshoot, and resolve technical issues by researching and utilizing appropriate resources, tools, and processes.




• Documentation: Maintain comprehensive and up-to-date system documentation, ensuring that all processes are well-documented for optimal IT functionality.
• System Monitoring: Regularly monitor systems to detect and resolve operational problems, aiming to prevent service disruptions.
• Training: Assist in training end-users on various IT systems and applications to enhance their proficiency.
• Recommendations: Collaborate with the IT team to identify areas for improvement, propose recommendations for system enhancements, and support system upgrades and deployments.

Your Profile:
You will bring relevant scientific operations experience, along with the following qualifications and skills.

Required qualifications and experience:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support, troubleshooting, and system maintenance in Veeva Vault.

📌 Systems Support Specialist Chennai
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📍 Chennai