Hiring — QA / Trainer / Team Lead

Processes: Dubai Banking Sales | Yoummday Inbound 24×7

Salary: ₹30000–₹45,000 on paper | Experience: 1 year+

6 days working 1 rotational week off : shifts 6am To 3pm ,2pm To 11pm, 11pm To 7am

We are hiring for Quality Analyst, Trainer, and Team Lead roles to support two live voice operations: Dubai banking sales support and Yoummday inbound customer experience (24×7 rotational shifts).

QA

Monitor and score calls against process, accuracy, verification, and compliance; flag critical and fatal errors; give structured feedback; support calibration and quality reporting.

Trainer

Deliver process, product,



and compliance training; run mocks and certification; support nesting and refreshers when scripts or SOPs change.

Team Lead

Lead a small advisor team; drive adherence, performance, and escalations; run daily huddles; maintain floor discipline across assigned shifts.

Common requirements

1 year+ relevant experience in voice BPO / sales support / inbound | Solid communication | Process and compliance orientation | Willingness to work rotational shifts where required | WFO

Interested candidates may share updated CV with role preference (QA / Trainer / TL) and process preference if any.

📌 Team Leader, Quality Analyst, Trainer Mumbai
🏢 Global Edge
📍 Mumbai