Job Responsibilities
Handle customer enquiries and maintain proper records of all leads.
Enter and manage leads received through IndiaMART, Justdial, Google, WhatsApp, Facebook, Instagram and phone calls.
Prepare quotations and share them with customers through WhatsApp or Email.
Follow up with customers regarding quotations, bookings and pending enquiries.
Schedule pest control services and coordinate customer appointments.
Assign daily service visits to technicians and coordinate their schedules.
Send appointment confirmations and reminders to customers.
Maintain records of completed services, service reports and customer feedback.
Track AMC, warranty and repeat-service due dates and conduct timely follow-ups.
Follow up with customers for pending payments and outstanding invoices.
Handle customer complaints and coordinate with technicians for resolution.
Collect service reports, photographs and feedback from technicians after each visit.
Coordinate with the accounts team for billing and payment-related activities.
Maintain customer database and service history.
Prepare daily reports covering leads, quotations, bookings, services, collections and pending follow-ups.
Provide regular MIS reports to management.
Ensure proper follow-up with existing customers to generate repeat business.