Job Responsibilities:
Handle customer enquiries through calls, WhatsApp, email and other channels.
Understand customer travel requirements and suggest suitable packages.
Coordinate with customers from enquiry to booking and post-booking.
Prepare and share travel quotations, itineraries and package details.
Follow up with leads and convert enquiries into confirmed bookings.
Maintain robust relationships with existing and recent customers.
Coordinate with hotels, transport providers, tour operators and other vendors.
Handle customer queries, changes, cancellations and complaints.
Maintain accurate customer and booking records.
Follow up for payments and ensure timely confirmation of bookings.
Collect customer feedback and ensure a smooth travel experience.
Achieve assigned sales/revenue and customer conversion targets.