Scope

Deliver flawless application onboarding service to Blue Yonder customers by ensuring quality in implementation support.

• Drive, as a lead SME for Blue Yonder Customer delivering their TMS Environments and providing the support during their onboarding journey
• Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives and to ensure seamless delivery continuum into Operate through phased go-lives.
• Understanding the Application Landscape of the customer and ensuring the application deployment is done
• Implement “Advanced Quality Prevention” plans to improve solution and service reliability
• Deepen competency on end to end solution architecture, performance engineering and relevant SaaS tools OR business processes and industry domain
• Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service during the first installation as well.




• Act as a Senior solution SME providing mentorship to Technical Architects and Consultants, delivering product/technical trainings and supporting in improving capability and delivery quality of the team.

Our Current Technical Setting

i. Demonstrates solid technical expertise as required to support concerned solution, for e.g.,

• DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
• Platform support engineering (ex: API,sFTP/FTP and/or Mulesoft integration troubleshooting)
• Troubleshooting Mobile application issues
• Understanding deployment of Servers and application in Azure.

ii. Demonstrates robust expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:

• to monitor application health and to investigate application issues.
• to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues.

What You’ll Do

• Delivers

📌 Sr Support Engineer 1 Hyderabad (India)
🏢 Blue Yonder
📍 India