Job ResponsibilitiesHandle customer interactions through inbound and outbound calls and understand their queries, requirements, and concerns.
Provide accurate information regarding products, services, accounts, bookings, payments, and other process-related queries.
Assist customers with appropriate solutions while maintaining a polite and qualified approach.
Follow up with customers regarding pending requests, service issues, leads, payments, or other assigned cases.
Coordinate with internal teams to ensure timely resolution and closure of customer concerns.
Maintain accurate customer information, call records, case details, and follow-up updates in the system.
Handle customer complaints and escalations effectively as per process guidelines.
Ensure a positive customer experience through explicit communication and proper query resolution.
Adhere to company policies, process standards, quality requirements, and compliance guidelines.
Achieve assigned process objectives while maintaining service quality and qualified communication.

📌 Customer Support Executive Bengaluru (India)
🏢 Victaman Services Private
📍 India