Core Roles and Responsibilities
Making Outbound Calls: Reach out to cold or warm leads from a provided database to introduce company products, services, or special offers.
Handling Inbound Calls: Answer incoming customer inquiries, provide accurate information, and address ongoing concerns.
Lead Generation and Qualification: Ask targeted questions to gauge interest, identify customer needs, and pass qualified prospects to the field or senior sales teams.
Following Up: Call back prospects or existing clients at scheduled times to nurture relationships and close sales. Internshala
Data Management: Record call notes, outcomes, and customer feedback accurately into the company's CRM or database.
Meeting Targets: Achieve daily, weekly, or monthly quotas for call volume, lead conversion, or resolved tickets