Client Relations & Sales Executive
PMEX International Logistics · Kolkata · Full-time · Office-based

ABOUT US
PMEX is a Kolkata freight forwarder, running since 2000. We move air and ocean shipments to 50+ countries for exporters in fashion, textiles, pharma, jewellery and engineering. We are a small team, so your work is seen and valued from the first week.

THE ROLE
You will be the first voice our clients hear. You answer their questions, prepare quotes, follow up, and keep them updated until their shipment arrives. Good relationships bring repeat business, and that is how you grow our sales.

This is a desk-based role at our office, working by phone, WhatsApp and email. There are no field visits.

WHAT YOU WILL DO
Reply to client enquiries by phone, WhatsApp and email on the same day
Understand what a client is shipping and prepare a explicit quotation with our operations team
Follow up on quotations and turn them into bookings
Keep clients updated on their shipments using our live tracking system




Stay in touch with past and current clients and help them ship with us again
Record every conversation and enquiry in our CRM
Work with operations and accounts so every client gets one clear answer

WHAT YOU NEED
Transparent, polite communication in English, plus Bengali or Hindi
Comfort with phone calls, email and basic Excel or Google Sheets
Patience, organisation and follow-through

VALUABLE TO HAVE (NOT REQUIRED)
Experience in customer service, telesales, front office, banking, insurance, travel, retail, or any client-facing work
Any exposure to logistics, exports or courier
A graduate degree in any subject

You do not need freight experience. We train you on freight, quotations and documents in your first month. If you meet most of the points above, please apply.

WHAT WE OFFER
Fixed day-shift hours, Monday to Saturday, 10:30 am to 7:00 pm, Sundays off
Office in South Kolkata (Purna Das Road), well connected by bus and metro
Structured training

📌 Client Relations Kolkata
🏢 PMEX
📍 Kolkata