Store Assistant & Customer Experience Associate

Role Summary :

Be the face and voice of Vraj:bhoomi, creating thoughtful, premium customer experiences across our studio and online touchpoints, while guiding customers through their buying journey with care, style, and integrity.

Key Responsibilities :

-Deliver a warm, consultative, and premium customer experience at the VB Studio and across online channels (calls, emails, chats).
Understand customer needs and recommend the right products by combining product knowledge, styling sense, and empathy.
Handle inbound and outbound customer queries, orders, feedback, complaints, and service coordination with accuracy.

-Manage studio presentation, visual merchandising, and overall guest readiness in line with VB brand standards.

-Support billing, order fulfillment, and coordination with backend and customer experience teams.

-Build meaningful customer relationships, encourage repeat engagement, and capture insights to improve the VB experience.

-Maintain clean records, POS updates, customer profiles, and basic inventory coordination.

Required Qualifications & Experience :

-0–2 years of experience in retail, customer experience, hospitality,



or service roles (experience is a plus, not mandatory).

-Robust communication skills (spoken and written).

-Natural interest in fashion, design, lifestyle, or premium brands.

-Comfort with both in-person and online customer interactions.
Willingness to learn systems, products, and customer-handling best practices.

What Success Looks Like (First 90 Days):
Confidently handle studio visitors and online customer queries end-to-end.

-Demonstrate solid product understanding and consultative selling.

-Maintain studio presentation and customer records with consistency.

-Receive positive customer feedback on warmth, clarity, and support.
Coordinate smoothly with internal teams for orders and service requests.

Why Join Us :

-Be part of a craft-led, design-first Indian brand.
Gain exposure to both offline studio experience and online customer journeys.

-Learn how premium customer experience is built end-to-end.

-Work in a people-first setting that values care, detail, and integrity.

-Grow into advanced roles in customer experience, retail, or brand operations.

📌 Store Assistant Ahmedabad
🏢 House of Vrajbhoomi
📍 Ahmedabad