General Position Information

Reports Directly To (Title)

Consulting Systems Engineer - Messaging

Matrix Reports To (Title)

Works closely with HCA US Messaging team, Networking team, Vendors, and End Users

Direct Reports

None

Position Summary

The Consulting Systems Engineer – Messaging role is responsible for the architecture, technical review, implementation, administration, troubleshooting, analysis, and consulting support of assigned messaging and systems software platforms. This position primarily supports enterprise email and messaging hygiene environments, including ongoing administration, operational support, and technical consultation.

The role requires a highly motivated individual who can work independently with minimal supervision in a technically complex and demanding setting. The position also calls for solid judgment, sound decision-making, and the ability to mentor junior team members, including serving as a team lead for messaging-related solutions when needed. Candidates should have experience with Proofpoint POD, Microsoft Active Directory,



Entra ID/Azure Active Directory, Exchange Online, and Microsoft 365. This role also requires participation in 24x7 on-call support.

Responsibilities

• Improve and automate operational processes and routine tasks to support efficient administration of services.
• Provide overall technical support, system configuration, and Tier 3 end-user support for enterprise email platforms, with robust emphasis on Exchange.
• Develop, update, and maintain documentation for both existing systems and newly implemented products.
• Respond to ad hoc questions and stakeholder requests, escalating issues to management as appropriate.
• Research emerging technologies and industry best practices to support infrastructure and systems improvements and recommend solutions that enhance efficiency and effectiveness.
• Follow and support established Change Management processes.
• Deliver technical support, guidance, and solu

📌 Consultant Systems Engineer Hyderabad (India)
🏢 HCA Healthcare - India
📍 India