Job Responsibilities:
Handle daily back-office operations and maintain customer/company records.
Perform tele-calling for customer enquiries, follow-ups and lead generation.
Take regular customer feedback regarding sales, service and machine performance.
Maintain and update sales and service records in Excel/software.
Coordinate with the sales and service teams for customer requirements and updates.
Follow up with customers regarding machine sales, service visits and pending issues.
Maintain records of spare parts requirements, orders, billing and dispatch.
Prepare and maintain spare parts bills/invoices and related documentation.
Follow up with customers for pending payments and collection.
Maintain daily records of billing, collections and outstanding payments.
Prepare daily/weekly reports related to sales, service, tele-calling, customer feedback and collections.




Handle customer communication through phone calls, WhatsApp and email.
Ensure proper documentation and timely updating of all customer-related information.
Support management and other departments in daily administrative and reporting activities.
Perform any other tasks assigned by the management.
Required SkillsGood communication and tele-calling skills.
Basic to positive knowledge of MS Excel, MS Word and Email.
Valuable data-entry and record-maintaining skills.
Customer handling and follow-up skills.
Basic understanding of sales, service, spare parts, billing and collection.
Ability to coordinate with multiple departments.
Responsible, organized and target-oriented approach.

📌 Back Office Executive Lucknow (India)
🏢 Mahakaleshwer Enterprises
📍 India