08 Oct
|
GRJ Trades And Finance
|
India
08 Oct
GRJ Trades And Finance
India
Collection officer
KRA Area Responsibilities
Collection Target & Portfolio Management – Achieve assigned daily collection targets, and
maintain minimum 80% recovery of predue customer and minimum 90% in bucket X
Recovery & Overdue Management –Focus on follow-ups, overdue/bounce/delinquent recovery, and ensure strict tracking
of customer payment commitments for timely repayment.
Customer Calling & Follow-up Discipline – maintain disciplined follow-up process, and ensure consistent customer engagement for faster collections.
Customer Handling & Escalation Management – Handle customers professionally, resolve payment issues and disputes, and escalate high-risk or non-paying cases to the team lead.
5.Coordination, Data & Reporting – Coordinate with sales and credit teams for repayment feedback, ensure accurate system updates, and share daily MIS
reports on collection, recovery, and overdue status.
📌 Collection Officer New Delhi (India)
🏢 GRJ Trades And Finance
📍 India