Description

Responsibilities: Handle post-sales inquiries and issues from customers, ensuring timely and professional resolution. Provide accurate and effective solutions to customer concerns to maintain satisfaction and trust. Coordinate with internal teams to resolve complex customer problems efficiently. Monitor customer feedback and suggest improvements to enhance after-sales services. Develop and implement after-sales support strategies to increase customer retention and loyalty.

Qualifications

Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management

Certifications

APICS Certified in Production and Inventory Management (CPIM) - Lincoln Land Lincoln Land, Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Qualified (CSCP) - Indian Institute of Management, Trichy Indian Institute of Management, Trichy, Salesforce Certified Business Analyst - Salesforce Salesforce, Supply Chain Design Certification - Linked In Learning Linked In Learning

Required Skills

Blue Yonder Demand Planning, Customer Relationship Management (CRM), Inventory Management, Kinaxis, Microsoft Excel, O9 Demand Planning, Project Management, Supplier Management, Supply Chain Management (SCM), Warehouse Management

Language

English

Language Proficiency -

Intermediate - B1

Additional Job Location -

Job Type

Regular

Master Skill List -

SCM - Planning & After Sales

Remote Type -

Office

Work Shift -

Night Job (India)





Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Sr. Specialist - SCM - Planning & After Sales 4C (India)
🏢 1401 Genpact India
📍 India