Technical Responsibilities

- Possess working knowledge of infrastructure devices including: Routers Switches Wireless Access Points Network Racks and Structured Cabling Basic LAN and WAN concepts
- Understand installation and validation processes for network equipment.
- Perform initial troubleshooting for infrastructure-related issues.
- Validate deliverables such as installation photos, cabling confirmation, and device connectivity.
- Ensure field execution aligns with technical scope and device configurations.

Stakeholder Interaction and Global Coordination

- Interact effectively with multiple stakeholders globally across APAC, EMEA, and AMER regions.
- Coordinate with: Field technicians Vendors and supplier partners Project Managers Resource Coordinators Customer site contacts
- Manage bridge calls during execution windows.
- Maintain clear and skilled communication across different time zones.

Reporting and Documentation

- Prepare and share structured reports with stakeholders.
- Maintain and update project trackers and documentation.
- Share daily execution updates, risk reports, and closure summaries.
- Ensure documentation accuracy including runbooks,



coordination plans, and execution reports.
- Support utilization, status, and operational reporting requirements.

Qualifications

- Bachelor’s degree or equivalent experience.
- Minimum 2 to 4 years of experience in technical coordination, infrastructure support, or international call center environments.
- Strong understanding of infrastructure devices and network fundamentals.
- Knowledge of router, switch, and access point installation processes.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with ability to interact confidently with global stakeholders.
- Ability to manage multiple projects simultaneously.
- Strong analytical and problem-solving capabilities.
- High attention to detail and ownership mindset.
- Ability to work independently and in a team environment.
- Willingness to work in a 24/7 work environment supporting US business hours.

Certifications such as ITIL, CCNA, A+, or similar infrastructure-related certifications are desirable.

📌 Tech Coordinator (India)
🏢 Black Box
📍 India