About the Opportunity
A quick-scaling e-commerce enablement firm empowering brands to streamline omni-channel operations across marketplaces, D2C sites, and logistics networks. We specialize in end-to-end order fulfillment, inventory synchronization, and returns automation—helping clients scale without operational friction.
Role & Responsibilities
- Manage daily order processing, dispatch scheduling, and shipment tracking via Unicommerce dashboard.
- Resolve seller & buyer queries related to order status, cancellations, and shipping delays within SLA.
- Reconcile inventory across multiple warehouses and marketplaces to prevent stockouts or overselling.
- Coordinate with logistics partners to ensure timely pickup, labeling, and manifest generation.
- Generate daily performance reports (fulfillment rate, TAT, return reason codes)
for ops leads.
- Flag process bottlenecks or system issues to tech and product teams for resolution.
Skills & Qualifications
- Must-Have
- Unicommerce
- Order Management Systems
- Inventory Reconciliation
- Marketplace Operations
- Logistics Coordination
- MS Excel
- SLA Management
- Dispatch Management
- Preferred
- Flipkart Seller Center
- Amazon Seller Central
- Shopify Orders
Benefits & Culture Highlights
- Performance-linked incentives + festival bonuses
- On-site collaborative workspace with free snacks & tea
- Opportunities to transition into senior ops or tech-ops roles