There is an immediate need for an experienced Human Resources Manager to lead HR operations for Atomic North (Supra ITS) in India. if you are someone with 5+ years of progressive HR generalist experience, strong knowledge of Indian employment practices, and the confidence to partner directly with senior HR leadership in Canada then this position is for you.

LOCATION: This is an onsite role based in Noida, India, with regular office attendance required. The successful candidate must also be flexible and available to travel to Chennai and Jammu at designated times, based on business requirements.

REPORTS TO: Vice President People & Culture – North America (Ontario, Canada).

WORK SCHEDULE: Eastern Standard Time (EST) business hours.

EXPERIENCE: 5+ Years

ABOUT SUPRA ITS

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

Canon Partnership

In 2021, Canon Canada made an equity investment in Supra ITS, recognizing a shared vision to deliver world-class technology and managed services across North America.

What began as a strategic investment has since evolved into an integrated partnership, combining Canon’s innovation and enterprise solutions with Supra ITS’s agility, customer focus, and managed services expertise.

Today, we operate as a unified force, driving rapid growth across North America through automation, cloud, cybersecurity, and business process solutions. Together, Canon and Supra ITS are accelerating digital transformation for customers, delivering secure, scalable, and performance-driven IT solutions that redefine what it means to be truly customer-centric.

Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.

For more information, visit

ABOUT ATOMIC NORTH

Atomic North is the India-based sister of Supra ITS, serving as the global delivery and operations centre behind Supra’s Managed IT, Application Services, and BPO businesses. As an integral part of Supra ITS’ international ecosystem, Atomic North ensures operational transparency, and seamless collaboration with our North American leadership teams. As Supra ITS scales rapidly across North America in partnership with Canon, Atomic North is expanding its leadership team in India to support the company’s next phase of growth, maturity, and operational excellence

TEAM OVERVIEW

This is your opportunity to join a dynamic company with a team that works very well together and has solid organized structures in place. Supra’s head office is based in Brampton, Ontario with offices across North America and growing, you will be part of a growing team and evolving company.

Our global delivery operations are in India through our subsidiary, Atomic North. With Canon’s strategic equity partnership and a strong North American customer base, Supra ITS is scaling its India operations to deliver world-class infrastructure services, automation, and cybersecurity solutions.

ABOUT THE ROLE

The Human Resources Manager – India is responsible for supporting the full employee lifecycle for our India-based workforce while ensuring alignment with the organization’s global HR practices, values, and business objectives.

Working closely with the Vice President of Human Resources in Ontario, Canada, this role provides day-to-day HR leadership and operational support across recruitment, onboarding, employee relations, performance management, policy administration, compliance, payroll coordination, engagement, and offboarding.

The successful candidate will combine strong knowledge of Indian employment practices with the ability to work effectively within a global organization. This individual must be comfortable working independently, exercising sound judgement, maintaining confidentiality, and collaborating across countries, cultures, and time zones.

YOU ARE!

- You lead with integrity, discretion, fairness, and respect in every interaction.
- You are approachable and trusted, while maintaining appropriate professional boundaries and confidentiality.
- You take ownership, follow through on commitments, and do not require repeated reminders.· You use sound judgement and understand when to act independently, when to seek guidance, and when to escalate a concern.
- You are confident enough to provide honest advice, ask thoughtful questions, and respectfully challenge decisions when necessary.
- You are organized, detail-oriented, and committed to producing accurate, complete, and timely work.
- You communicate clearly and directly, adapting your approach to employees, managers,



and senior leaders across different cultures.
- You are practical and solutions-focused, balancing employee needs, business priorities, company policy, and legal requirements.
- You remain calm, objective, and professional when managing sensitive, emotional, or challenging workplace situations.
- You are adaptable, curious, and comfortable working in a growing organization where priorities and processes continue to evolve.
- You value collaboration and actively strengthen alignment between the India team and Canadian leadership.
- You choose accountability, consistency, and transparency, even when conversations or decisions are difficult.

KEY RESPONSIBILITIES

HR Operations and Administration

- Manage day-to-day HR operations for employees located in India.
- Maintain complete and accurate employee records, documentation, contracts, and personnel files.
- Prepare employment letters, amendments, confirmations, and other HR-related correspondence.
- Track probationary periods, contract end dates, employee changes, leave balances, and other important employment dates.
- Maintain HR trackers, reports, organizational charts, job descriptions, and employee information.
- Respond promptly and professionally to employee and leader questions.
- Ensure HR processes are completed consistently, accurately, and within established timelines.
- Provide regular HR updates and reporting to the Vice President of Human Resources.

RECRUITMENT AND WORKFORCE PLANNING

- Partner with hiring leaders and the Director of Talent Acquisition to understand staffing requirements.
- Follow the determined recruiting process and documentation; confirm that job descriptions, compensation, headcount, and required approvals are in place before recruitment begins.
- Manage or support job postings, candidate sourcing, screening, interview coordination, reference checks, offers, and pre-employment requirements.
- Provide hiring recommendations based on qualifications, experience, compensation expectations, and organizational fit.
- Maintain accurate recruitment records and provide regular status updates.
- Support workforce planning, organizational changes, promotions, transfers, and succession discussions.

ONBOARDING AND OFFBOARDING

- Coordinate a structured onboarding process for new employees.
- Ensure employment documentation, identification, background checks, payroll information, equipment, system access, orientation, and required training are completed.
- Coordinate with IT, Payroll, Finance, Compliance, and hiring managers to ensure employees are properly set up.
- Conduct onboarding follow-ups during probation and support managers with probationary reviews.
- Coordinate employee departures, including documentation, final payroll information, statutory requirements, equipment returns, access removal, and exit interviews.
- Identify trends from onboarding and exit feedback and recommend improvements.

EMPLOYEE RELATIONS

- Act as the first point of contact in India for employee questions, concerns, and workplace matters.
- Provide guidance to managers on performance, attendance, conduct, conflict resolution, and employee relations.
- Address workplace issues promptly, fairly, professionally, and confidentially.
- Support or conduct workplace reviews and investigations when required, under the direction of the Vice President of Human Resources.
- Escalate significant or sensitive matters promptly.
- Maintain objective and complete documentation regarding employee relations matters.
- Promote respectful communication, accountability, consistency, and a positive workplace culture.

PERFORMANCE MANAGEMENT AND EMPLOYEE DEVELOPMENT

- Coordinate probationary and performance review processes.
- Support managers in establishing transparent expectations, measurable goals, development plans, and performance improvement plans.
- Monitor completion of performance reviews and follow up with managers and employees as required.
- Assist with identifying training needs, skill gaps, development opportunities, and succession potential.
- Support leadership development and employee training initiatives.
- Maintain accurate records of goals, performance discussions, training, certifications, and development plans.

POLICY DEVELOPMENT AND GLOBAL ALIGNMENT

- Work with the Vice President of Human Resources to review, develop, and implement HR policies and procedures for India.
- Help align India HR practices with the organization’s global standards while recognizing local legal and cultural requirements.
- Clearly identify when a global policy may conflict with Indian employment requirements or accepted local practices.
- Communicate new and updated policies to employees and managers.
- Track required employee acknowledgements and policy-related training.
- Support consistent application of policies across departments and locations.
- Recommend practical improvements to HR processes, documentation, and employee communications.

EMPLOYMENT COMPLIANCE

- Maintain current knowledge of applicable Indian employment laws, statutory requirements, and HR practices.




- Help ensure employment contracts, working hours, holidays, leave practices, payroll processes, statutory benefits, and terminations comply with applicable requirements.
- Coordinate with local legal counsel, payroll providers, consultants, and government authorities when required and authorized.
- Identify potential compliance risks and bring them promptly to the attention of the Vice President of Human Resources.
- Assist with audits and prepare required employment records and supporting documentation.
- Maintain appropriate confidentiality and data-protection standards when handling employee information.

PAYROLL, LEAVE AND BENEFITS COORDINATION

- Coordinate employee changes and payroll-related information with Finance and Payroll.
- Review payroll inputs for new hires, departures, compensation changes, incentives, leave, attendance, and deductions.
- Help ensure payroll information is accurate and submitted within established deadlines.
- Administer and track vacation, holidays, sick leave, and other applicable leaves.
- Respond to employee questions regarding payroll, benefits, leave, and HR policies, escalating matters when necessary.
- Support the administration of statutory and company-sponsored benefits.
- Work with Finance and external providers to investigate and resolve discrepancies.

EMPLOYEE ENGAGEMENT AND CULTURE

- Support employee communication, recognition, engagement, and retention initiatives.
- Coordinate surveys, employee events, Town Halls, training sessions, and other workplace programs.
- Encourage employee participation and gather meaningful feedback.
- Support a professional, inclusive, respectful, and collaborative workplace.
- Identify employee concerns, workplace trends, and opportunities to improve the employee experience.
- Help strengthen communication and alignment between employees in India and leadership in Canada.

WORKING RELATIONSHIP WITH CANADIAN HR LEADERSHIP

The Human Resources Manager – India reports directly to the Vice President of People & Culture located in Ontario, Canada.

The role is responsible for carrying out approved HR priorities and providing local knowledge and recommendations. Matters involving significant employee-relations risk, investigations, terminations, material compensation changes, organizational restructuring, policy exceptions, or potential legal exposure must be reviewed with the Vice President of People & Culture before action is taken.

The position requires regular communication and scheduled meetings during Eastern Standard Time business hours.

REQUIRED COMPETENCIES

- Strong judgement and professional discretion.
- High level of integrity and confidentiality.
- Excellent organization and attention to detail.
- Strong follow-through and personal accountability.
- Ability to manage multiple priorities and meet deadlines.
- Confidence providing guidance and respectfully challenging decisions when necessary.
- Ability to distinguish between matters that can be handled independently and those requiring escalation.
- Strong interpersonal and conflict-resolution skills.
- Practical, solutions-focused approach.
- Ability to work effectively across cultures and time zones.
- Comfort operating in a changing and growing organization.
- Ability to communicate clearly and provide timely updates without requiring repeated follow-up.

EDUCATION

- Bachelor’s degree in Human Resources, Business Administration, Labour Relations, or a related discipline.

QUALIFICATIONS

- Postgraduate qualification or recognized HR certification is an asset.
- Previous experience independently supporting a workforce or business unit in India.
- Strong working knowledge of Indian employment practices and statutory requirements.
- Experience in recruitment, onboarding, employee relations, performance management, policy administration, payroll coordination, and offboarding.
- Experience supporting a global organization or reporting to a leader outside India is strongly preferred.
- Experience in technology, managed services, cybersecurity, BPO, or professional services is an asset.
- Strong written and verbal English communication skills.
- Proficiency with Microsoft Office, Microsoft Teams, HR information systems, and applicant-tracking systems.

Work-Schedule Requirement

This position is based in India but supports and reports directly to leadership in Ontario, Canada. The successful candidate must be available to work a schedule aligned with EST business hours.

The schedule may shift by one hour during the year because of daylight saving time in Canada. Flexibility may also occasionally be required to support urgent employee matters, meetings, or business needs.

Measures of Success

- Accuracy, completeness, and timeliness of HR documentation and records.
- Responsiveness to employees, managers, and Canadian HR leadership.
- Compliance with employment requirements and internal policies.
- Quality and timeliness of recruitment and onboarding activities.
- Completion of performance reviews and other HR programs.
- Effective handling and documentation of employee-relations matters.
- Accuracy of information submitted for payroll and benefits processing.
- Successful alignment of India HR practices with global organizational standards.
- Employee engagement, retention, and workplace feedback.
- Ability to identify risks, recommend solutions, and follow matters through to completion.

Compensation

We thank all applications who apply, however only those who are selected for an interview will be contacted.

📌 HR Manager (Noida)
🏢 Supra ITS
📍 Noida