Senior Customer Service Representative role focused on order processing and management for a global life-sciences company. The position involves handling complex transactions across multiple regions using enterprise systems, ensuring compliance with internal processes, and maintaining service level agreements.

Responsibilities

- Execute high-complexity order processing tasks using Oracle JD Edwards, SAP, and related applications
- Maintain strict adherence to internal and external processes with zero tolerance for transaction errors
- Identify and resolve complex problems while identifying process improvements with cross-functional teams
- Meet daily turnaround time requirements and performance metrics aligned with established SLAs




- Mentor less-experienced colleagues and escalate issues that may impact business operations

Requirements

- Bachelor's degree in Arts, Science, Commerce, or Business Administration
- 3–5 years hands-on order management experience
- Proficiency with Oracle JD Edwards, SAP, and Microsoft Office
- Excellent verbal and written communication skills
- Robust analytical and problem-solving abilities with meticulous attention to detail
- Ability to work flexible shifts including early morning and night hours
- Capacity to multitask, prioritize, and perform under pressure

📌 Sr Customer Service Representative (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru