Swiggy is hiring for the role of Area Manager - S&O;!

Responsibilities of the Candidate:

- Own the end-to-end hiring targets for delivery partners across assigned cities/zones — drive planning, execution, and daily monitoring of performance against targets, with root cause analysis and corrective action for underperforming locations.
- Own the reliability of new delivery partners completing their first assignment, identifying drop-off points in the process and driving regular corrective interventions; monitor input volumes, call quality, and outreach attempt rates.
- Drive early-stage activation of new joiners to improve their productivity and retention, tracking progress of new joiner cohorts and deploying targeted initiatives to help them become fully productive.
- Own the smooth transition of current joiners from the payment/agreement stage through to full onboarding, targeting high completion rates weekly through close coordination with city-level partner agencies.
- Conduct structured ground visits to engage with delivery partners (own and other marketplace) to gather first-hand feedback and competitive intelligence on payouts, incentives, and sourcing approaches to inform strategy.
- Maintain a disciplined visit-planning cadence and ensure timely logging of field interactions to convert ground insights into action.
- Strengthen partnerships with outsourced hiring agencies through structured performance reviews, driving agency accountability on onboarding speed, transition completion, productivity, quality, and target achievement.
- Design and implement interventions to lift agency hiring efficiency, backed by regular call quality audits and coaching.
- Ensure tight cross-functional coordination with city operations teams, hiring partner agencies, and central teams to keep hiring workflows running smoothly.




- Identify process gaps and drive ongoing improvement initiatives; maintain and enforce updated standard operating procedures across the team.
- Build and lead a high-performing team — manage headcount and rostering, drive individual performance through regular one-on-ones and coaching, and identify/develop future leaders.
- Own productivity targets for the field recruiting team across assigned cities/zones — track output regularly, flag under-performers for timely intervention, and maintain approved team headcount.
- Drive regular business reviews against defined goals with city and leadership stakeholders, using performance data to steer decisions.
- Conduct regular audits (call quality, agency performance, and process compliance) to ensure adherence to operational standards; act as escalation point for supervisor-related or complex operational issues.

Requirements:

- Proven experience managing large-scale, multi-city hiring or field operations, preferably in e-commerce, logistics, or allied industries.
- Strong analytical and data-driven decision-making skills, with the ability to work with performance data to drive corrective action.
- Ability to operate with urgency across fast-moving review cycles and manage ambiguity in a dynamic environment.
- Excellent stakeholder management skills able to coordinate effectively with partner agencies, city operations teams, and central teams.
- Hands-on experience in process design, SOP governance, and driving process improvement initiatives.
- Strong people leadership skills team management, coaching, one-on-ones, and succession planning.
- Field-oriented mindset with willingness to conduct regular ground visits and engage directly with delivery partners and competitor agents.
- Strong communication, composure under pressure, and a proactive, result-oriented approach with high attention to detail.

📌 Area Manager - S&O (Visakhapatnam)
🏢 Recognized
📍 Visakhapatnam