Wipro Limited is hiring for the role of Service Desk Analyst L2!

Responsibilities of the Candidate:

- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

Requirements:

- TIS Service Desk
- 1-3 Years

📌 SERVICE DESK ANALYST (Bengaluru)
🏢 Recognized
📍 Bengaluru