Job Role: Chat Process Executive / Customer Support Executive
Process: International Chat Process – Non-Voice
Job Type: Full-Time | Work From Office
Job Responsibilities
- Handle customer queries and provide prompt and accurate support through chat.
- Understand customer concerns and provide appropriate solutions as per company policies.
- Maintain a professional and customer-friendly tone during every interaction.
- Handle multiple chat conversations efficiently while maintaining quality standards.
- Record customer interactions and update relevant information in the CRM/system.
- Follow process guidelines, escalation procedures, and quality standards.
- Coordinate with internal teams whenever required to resolve customer issues.
- Achieve defined targets for productivity,
quality, customer satisfaction, and response time.
Eligibility
- Graduate candidates can apply, depending on process requirements.
- Freshers and experienced candidates may apply.
- Good written and verbal English communication skills
- Basic computer knowledge
- Candidates should be comfortable working in rotational shifts.
- Regards
- Ismail shaikh
- +91-XXXXXXXXXX
Pay: ₹18,000.00 - ₹30,000.00 per month
Advantages:
- Commuter assistance
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund