- Handle customer queries and provide timely and accurate resolutions.
- Respond to customer requests through calls, emails, chats, or other communication channels.
- Understand customer concerns and provide appropriate support and guidance.
- Escalate complex issues to the relevant team when required.
- Maintain accurate records of customer interactions and queries.
- Follow up with customers to ensure their concerns are resolved.
- Maintain a qualified and positive relationship with customers.

Required Skills

- Fresh graduate with good English communication skills.
- Excellent verbal and written communication skills.
- Good customer query handling and problem-solving skills.
- Ability to communicate politely and professionally with customers.
- Basic computer knowledge and ability to learn new tools and systems.
- Ability to work effectively as part of a team.

Pay: From ₹240,000.00 per year

Benefits:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive- Freshers (Kochi)
🏢 Mantle Solutions
📍 Kochi