09 Oct
|
Golden Bit Technologies
|
Chennai
09 Oct
Golden Bit Technologies
Chennai
- • Email Management: Read, triage, and answer incoming customer emails within a set turnaround time (SLA). • Issue Resolution: Handle complaints, process refunds or replacements, trace orders, and troubleshoot basic technical or account issues. • CRM & Ticketing Logging: Record interactions, update customer profiles, and close support tickets accurately in software like Salesforce, Zendesk, or Freshdesk. • Escalations: Send complex, technical, or high-risk cases to senior teams or specialized departments. • Quality Assurance: Maintain a polite, empathetic, and professional brand tone while meeting strict targets for speed, resolution rate, and customer satisfaction.
Pay: ₹18,455.00 - ₹888,000.00 per month
Perks:
- Provident Fund
Work Location: In person
📌 Email Support Associate (Chennai)
🏢 Golden Bit Technologies
📍 Chennai