Patient Calling Executive

Location: Coimbatore
Work Mode: Work from Office
Shift: Night Shift / US Shift
Experience: 4–6 years in Patient Calling / Customer Support / Healthcare BPO

Job Summary

We are looking for a Patient Calling Executive to handle patient communication for US healthcare clients. The role involves making and receiving patient calls, assisting with appointments, follow-ups, and providing accurate information while maintaining a professional and empathetic approach.

Key Responsibilities

- Handle inbound and outbound patient calls professionally.
- Assist patients with appointments, scheduling, confirmations, and follow-ups.
- Provide accurate information regarding healthcare services and patient requirements.
- Coordinate with healthcare providers and internal teams to resolve patient queries.
- Maintain accurate patient information and call records in the EHR/CRM system.
- Follow up with patients regarding appointments, referrals, test results, or other assigned requirements.




- Handle patient concerns professionally and escalate issues when required.
- Maintain patient confidentiality and comply with HIPAA and healthcare privacy standards.
- Meet assigned quality, productivity, and call-handling targets.

Requirements

- Positive English communication and interpersonal skills.
- Strong listening and customer-handling skills.
- Experience in US healthcare, patient calling, or healthcare BPO preferred.
- Basic knowledge of medical terminology is an advantage.
- Comfortable working in US/night shifts.
- Immediate joiners preferred.

Contact

Phone: +91-XXXXXXXXXX (Call between 12:15 PM and 9:45 PM)
Email: [email protected]

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Application Question(s):

- Proficiency in English

Language:

- English (Preferred)

Work Location: In person

📌 Patient Calling – US Healthcare | 4–6 Years | Night Shift | International Voice Process (Saravanampatti)
🏢 Opx Global
📍 Saravanampatti