We're looking for an energetic, enthusiastic & experienced Customer Success Manager to join our team!

- Own the overall relationship with assigned clients, which includes: On boarding new customers, increasing adoption, ensuring retention, identifying up sell potential, and driving customer satisfaction

- Actively engage clients through all phases, ensure their satisfaction through timely communication and Effectively handle the escalations

- Proactively identify opportunities and optimization points where we can deliver even greater value for our clients

- Work with cross-functional teams to ensure customer satisfaction

- Effectively address customer queries and manage a diverse set of issues until resolved

- Provide regular customer updates to the Management, including high-risk customers and customers with high up sell potential

- Develop strategies for establishing partnerships and business relationships to market online products or services

Required:

- 1 to 2 years of relevant customer success experience

- General understanding of the digital marketing space including SEO/SEM, Social Media,



Email marketing, and E-Commerce best practices

- A proven record of retaining and growing multiple client relationships

- Excellent written, verbal communication, and interpersonal skills

- Organised with an analytical approach and the ability to work in a dynamic environment

- Ease in dealing with ambiguity; ability to create focus, coordination, and keeping internal external stakeholders on track

- Ready to work in EST timing - Mandate

- Positive in Excel and MS Office - Mandate

Qualification: Any Degree

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

- Provident Fund

Ability to commute/relocate:

- Saravanampatti, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- What's your work experience & expected salary?
- Do you own a laptop?

Education:

- Bachelor's (Preferred)

Work Location: In person

📌 Customer Success Manager (Saravanampatti)
🏢 Sai Techno Solutions Private
📍 Saravanampatti