Key Responsibilities

- Provide L2 support for Finacle CBS modules (CASA, Loans, Deposits/TD, Trade Finance, Treasury,

CRM, Charges and Interest, GL) as applicable.

- Monitor, analyze, and resolve incidents and service requests escalated from L1 within defined

SLAs.

- Perform root cause analysis (RCA) for recurring and high-severity incidents, and drive permanent

fixes via problem management.

- Monitor and support Beginning-of-Day (BOD) and End-of-Day (EOD) batch processes, including

failure analysis and restarts.

- Support interfaces and integrations (ATM/switch, UPI/IMPS/NEFT/RTGS, internet and mobile

banking, payment gateways, CRM, reporting and regulatory systems).

- Run SQL queries and scripts for data analysis, reconciliation, data corrections (with approvals) and

report generation.

- Perform Finacle configuration and master data changes, user/role maintenance, and parameter

set-ups as per change requests.

- Coordinate with L3 / Infosys product support for defect fixes, patches and version upgrades.

- Support UAT, regression testing and production deployment activities for patches and releases.

- Follow ITIL processes for incident, problem, change and release management; maintain accurate

ticket documentation in ITSM tools (ServiceNow, Remedy, Jira, etc.).

- Prepare knowledge articles, SOPs, runbooks and periodic MIS/SLA reports.

- Support internal/external audits, regulatory requirements and DR drills.

- Participate in on-call / rotational shift support, including weekends and bank holidays.





Required Skills & Qualifications

Education

- Bachelor's degree in Engineering, Computer Science, IT or a related field.

Technical Skills

- Hands-on experience with Finacle Core Banking (version 10.x / 11.x or later) in a support

environment.

- Robust knowledge of Finacle architecture, menus and functional workflows, and of the Finacle

scripting/customization layer.

- Proficiency in Oracle SQL and PL/SQL (queries, joins, procedures, performance basics).

- Working knowledge of Unix/Linux commands and shell scripting.

- Understanding of batch scheduling and job monitoring.

- Familiarity with application/web servers (WebLogic, JBoss or similar).

- Experience with ITSM tools and ITIL practices.

Functional Skills

- Good understanding of retail and corporate banking operations and the core banking lifecycle.

- Knowledge of payment systems and regulatory/compliance reporting.

Soft Skills

- Strong analytical and troubleshooting ability under pressure.

- Clear written and verbal communication with technical and business stakeholders.

- Ownership, accountability, and a collaborative approach.

Key Performance Indicators

- SLA adherence and incident resolution time.

- First-time fix rate and reduction in repeat incidents.

- EOD/BOD completion on time with minimal failures.

- Quality of RCA and documentation.

- Audit and change compliance.

About the job

Location

Beed

Created On

2026-10-06

Working Model

WFO

Job Level

Middle-Senior

📌 FinacleSupport Engineer (India)
🏢 Diksha Technologies
📍 India