JOB DESCRIPTION

Position: Customer Success Executive – School Relations

DepartmentCustomer Success

Job LocationHyderabad / Bengaluru / Chennai

Work LocationAssigned Partner School Campus

Experience1–2 Years

QualificationGraduate / Postgraduate in any discipline

Employment Type Full-Time

Reporting To As per organizational structureABOUT INVENTRE

Inventre is an innovative platform transforming the K–12 education ecosystem through integrated, value-added solutions for schools and parents. The company simplifies and streamlines the procurement and distribution of essential student requirements, including uniforms, books, school bags, and other academic essentials.

Currently serving over 20,000 students across multiple schools, Inventre is on a strong growth trajectory with plans to expand its reach to 50,000+ students.

Inventre focuses on delivering school-specific inventory solutions while ensuring a seamless experience for school administrators, parents, and students. Headquartered in Hyderabad, the organization is committed to enhancing operational efficiency, delivering exceptional customer experiences, and building long-term partnerships with schools through innovation, service excellence, and technology-driven solutions.

JOB PURPOSE

The Customer Success Executive – School Relations will be stationed at an assigned partner school and will serve as the primary point of contact between Inventre, the school, and parents.

The role involves managing school-level operations, maintaining strong relationships with school stakeholders, handling parent queries and grievances, coordinating with internal teams, and ensuring timely delivery of Inventre's products and services.

The ideal candidate will be customer-focused, proactive, resourceful, resilient, and execution-oriented, with the ability to independently manage day-to-day activities in a dynamic school environment.

KEY RESPONSIBILITIES1. School Relationship Management

- Represent Inventre professionally at the assigned school campus on a day-to-day basis.
- Act as the primary point of contact between Inventre, school management, teachers, administrators, and parents.
- Build and maintain strong qualified relationships with Principals, school administrators, teachers, and other key stakeholders.
- Understand school requirements and coordinate timely support and execution.
- Ensure effective communication between the school and Inventre.
- Maintain high standards of professionalism and service while representing Inventre.

2. Customer Success & Parent Experience

- Serve as the first point of contact for parents regarding uniforms, books, deliveries, orders, and other service-related queries.
- Handle parent complaints and school grievances professionally and empathetically.
- Take ownership of customer concerns and ensure timely resolution.
- Keep parents and school stakeholders informed about the status of pending issues.
- Proactively identify potential concerns and resolve them before they escalate.
- Ensure a positive and seamless customer experience throughout the service journey.

3. Cross-Functional Coordination

- Coordinate with Operations, Warehouse,



Logistics, Finance, Customer Support, and other internal teams.
- Follow up with internal teams to ensure commitments made to the school and parents are fulfilled within agreed timelines.
- Track pending orders, deliveries, replacements, and other service requirements.
- Escalate critical issues to the appropriate stakeholders when required.
- Maintain regular communication and follow-up until issues are completely resolved.

4. School Operations & Service Delivery

- Support the smooth execution of uniform, book, and other essential-item distribution activities at the assigned school.
- Coordinate inventory requirements based on school needs and student requirements.
- Provide operational support during admissions, academic sessions, distribution events, and other school activities.
- Monitor service delivery and identify recurring operational issues.
- Ensure timely coordination of replacements, shortages, damages, and other customer requirements.
- Maintain proper records and reports related to school operations and customer concerns.

5. Service Quality & Process Improvement

- Monitor customer and school satisfaction levels.
- Identify recurring service issues and recommend practical solutions.
- Maintain service standards and ensure compliance with Inventre processes.
- Track and report unresolved issues, escalations, and operational challenges.
- Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

6. Reporting & Documentation

- Maintain accurate records of customer complaints, queries, orders, replacements, and resolutions.
- Prepare and submit regular operational and customer service reports.
- Update relevant ERP/CRM systems and internal tracking tools.
- Maintain proper documentation of school-level activities and pending actions.
- Ensure timely reporting of critical issues and escalations to management.

REQUIRED SKILLS & COMPETENCIES

- Excellent verbal and written communication skills.
- Strong interpersonal and customer-handling skills.
- Excellent stakeholder management and relationship-building abilities.
- Strong problem-solving and conflict-resolution skills.
- Good negotiation and decision-making abilities.
- Strong coordination, follow-up, and execution skills.
- Ability to multitask and prioritize effectively.
- Good planning, organizational, and time-management skills.
- Ability to work independently and take ownership of responsibilities.
- Ability to remain calm and professional while handling escalations.
- Resourceful and solution-oriented approach.
- Ability to work effectively in a fast-paced and dynamic environment.
- Proficiency in MS Office – Excel, Word, and PowerPoint.
- Willingness and ability to work on ERP/CRM platforms.

EXPERIENCE





- Minimum 1–2 years of experience in Customer Success, Client Servicing, Customer Relationship Management, School Operations, Hospitality, Retail, Banking, Telecom, or any other customer-facing role.
- Experience in the education sector or school operations will be an added advantage.
- Candidates with strong customer-handling, communication, coordination, and problem-solving skills are encouraged to apply.

EDUCATIONAL QUALIFICATION

- Graduate or Postgraduate in any discipline.
- Degrees in Business Administration, Commerce, Hospitality, Education, Psychology, Communications, or related fields will be an added advantage.

PREFERRED QUALITIES

The ideal candidate should be:

- Customer-first and service-oriented.
- Proactive and hands-on in approach.
- Confident while interacting with senior school stakeholders.
- Professional, courteous, and approachable.
- Calm and composed while handling complaints and escalations.
- Adaptable and resilient in a fast-paced environment.
- Strong in ownership and accountability.
- Solution-oriented with a strong execution mindset.
- Comfortable working independently at a school campus.
- Presentable, professional, and trustworthy.

WORK LOCATION & DEPLOYMENT

- The selected candidate will be stationed full-time at an assigned partner school.
- Current locations include Hyderabad, Bengaluru, and Chennai.
- Deployment will be based on business and operational requirements.
- The candidate should be willing to work from the assigned school campus.
- Occasional travel may be required for meetings, training, operational requirements, or other business needs.

LANGUAGE REQUIREMENTSLanguageRequirementEnglishMandatory – Excellent spoken and written communicationRegional LanguagePreferred – Telugu / Kannada / Tamil, depending on locationHindiPreferred – Working proficiency will be an added advantageKEY PERFORMANCE INDICATORS (KPIs)

Performance will be evaluated based on:

- School Satisfaction Score
- Parent Satisfaction Score
- Grievance Resolution Turnaround Time (TAT)
- First-Time Resolution Rate
- Service Quality & Customer Experience
- Stakeholder Relationship Management
- Timely Resolution of Escalations
- Process Compliance
- Accuracy and Timeliness of Reporting
- Operational Execution & Service Delivery

IDEAL CANDIDATE PROFILE

The ideal candidate will bring:

- 1–2 years of experience in customer-facing or relationship-management roles.
- Strong communication and customer-handling skills.
- Confidence in interacting with Principals, school management, teachers, parents, and internal teams.
- Strong coordination and follow-up abilities.
- A hands-on approach to managing school-level operations.
- Ability to independently resolve customer and operational issues.
- Strong ownership, accountability, and resilience.
- Ability to work under pressure and manage multiple priorities.
- A commitment to delivering an exceptional customer experience.
- Professionalism and integrity while representing Inventre at partner schools.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Success Executive (School Relations) (Bengaluru)
🏢 Winmore Academy
📍 Bengaluru