Industry

Automotive / Auto Components / Engineering Manufacturing

Key Responsibilities1. Sales & Marketing

- Support the overall Sales & Marketing activities and achievement of business targets.
- Develop and execute sales and marketing plans for assigned customers and territories.
- Identify potential customers, markets and business opportunities for business growth and expansion.
- Develop and maintain strong relationships with existing and prospective customers.
- Follow up with customers for new enquiries, business opportunities and order status.
- Prepare and maintain regular sales reports, customer reports and business development updates.
- Monitor sales performance against targets and highlight gaps to management.

2. Customer Relationship Management

- Act as a key contact for assigned customers and ensure effective customer relationship management.
- Understand customer requirements and communicate them to the concerned internal departments.
- Ensure customer requirements are met in terms of quality, quantity, cost and delivery.
- Handle customer queries, concerns and commercial requirements and coordinate with the relevant departments for timely resolution.
- Regularly follow up with customers to understand their requirements, future plans and business opportunities.
- Maintain updated customer records and communication history.

3. RFQ & Quotation Management

- Receive and review RFQs / enquiries from customers.
- Coordinate with Engineering, Costing, Production, Quality, Purchase and Finance teams for preparation of quotations.
- Ensure timely and accurate submission of RFQs and quotations.
- Coordinate feasibility review for new products and changed customer requirements.
- Follow up with customers regarding quotation status and commercial discussions.
- Maintain proper records of quotations, enquiries and business conversion status.

4. Pricing & Commercial Activities

- Coordinate recent part pricing and price revision activities.
- Collect cost inputs from relevant departments and prepare commercial proposals.
- Support price negotiations with customers under the guidance of management.
- Monitor changes in customer pricing requirements and ensure timely communication to concerned departments.
- Maintain proper documentation of approved prices and commercial terms.

5. Recent Product Development

- Coordinate with Engineering and other concerned departments for New Product Development (NPD).
- Follow up on new part development, sample preparation and submission.
- Ensure samples are submitted to customers within the agreed timeline.
- Follow up for customer feedback, approval and necessary modifications.




- Ensure customer requirements and specifications are properly communicated to the concerned departments.
- Monitor the progress of new products from enquiry stage through customer approval and regular production.

6. Delivery & Order Management

- Coordinate with PPC, Production, Quality, Stores and Logistics to ensure timely delivery of customer requirements.
- Monitor customer schedules, purchase orders and delivery commitments.
- Follow up on pending orders and identify potential delivery delays.
- Escalate delivery-related issues to the concerned departments and management.
- Support effective planning and control of finished goods inventory based on customer requirements.
- Ensure customer delivery commitments are achieved.

7. Customer Scorecard & Performance Monitoring

- Monitor and review customer scorecards, ratings and performance reports.
- Track customer performance indicators such as:
- Quality
- Delivery
- Customer complaints
- Responsiveness
- Commercial performance
- Review customer portal updates and ensure required information is submitted within timelines.
- Communicate customer scorecard results and improvement requirements to respective HODs.
- Coordinate corrective actions for improvement of customer ratings and satisfaction.

8. Customer Complaints & Support

- Coordinate with Quality and other departments for timely resolution of customer complaints.
- Follow up on 8D / corrective action reports and ensure timely submission to customers.
- Monitor customer feedback and identify recurring issues.
- Ensure effective communication between the customer and internal teams until closure of the issue.

9. Business Development

- Identify and develop new customers and new business opportunities.
- Conduct market research to identify potential customers and business segments.
- Generate new enquiries and follow up for business opportunities.
- Support management in developing strategies for increasing sales and market share.
- Maintain a pipeline of prospective customers and monitor conversion status.
- Participate in customer meetings, business discussions and technical/commercial negotiations as required.

10. Management Reporting

- Prepare regular reports covering:
- Sales performance
- Customer enquiries
- RFQ status
- Quotation status
- New business development
- Customer complaints
- Customer scorecards
- Order status
- Delivery performance




- Provide timely updates to Senior Management regarding customer and business-related matters.
- Support management in decision-making by providing accurate customer and market information.

11. Quality & System Requirements

- Ensure compliance with applicable customer-specific requirements.
- Support implementation and maintenance of the organization's Quality Management System.
- Have working knowledge of ISO 9001:2015 and IATF 16949:2016 requirements.
- Support customer audits, assessments and other customer-related quality activities.
- Ensure effective implementation of 5S and continuous improvement activities within the area of responsibility.

Key Performance Indicators (KPIs)

- Achievement of Sales Targets
- New Customer / New Business Development
- RFQ Conversion Rate
- Quotation Submission within Customer Timeline
- New Part Development & Approval
- Customer Satisfaction
- Customer Scorecard Rating
- On-Time Delivery
- Customer Complaint Closure
- Price / Commercial Improvement
- Customer Retention
- Business Development Pipeline
- Response Time to Customer Requirements

Qualification

- Degree / B.E. / Equivalent qualification.
- MBA / PG qualification in Marketing, Sales or Business Management will be an added advantage.

Experience

- 10–15 years of relevant experience in Sales & Marketing, Business Development or Customer Relationship Management.
- Experience in Automotive / Auto Components / Engineering Manufacturing is preferred.
- Experience in handling OEM / Tier-1 customers will be an added advantage.

Required Skills & Competencies

- Good knowledge of Sales & Marketing and Business Development.
- Good understanding of RFQ, quotation, costing and pricing.
- Knowledge of New Product Development and feasibility review.
- Strong customer relationship and negotiation skills.
- Good understanding of customer requirements and delivery management.
- Knowledge of ISO 9001:2015 and IATF 16949:2016.
- Good analytical and problem-solving ability.
- Good coordination and follow-up skills.
- Strong communication and interpersonal skills.
- Good command of English – written and verbal.
- Proficiency in MS Office and ERP systems.
- Ability to work effectively with cross-functional teams.
- Willingness to travel for customer visits and business development activities, as required.
- Result-oriented and customer-focused approach.

Preferred Industry Exposure

Automotive / Auto Components / CNC Machining / Foundry / Engineering Manufacturing

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹90,000.00 per month

Benefits:

- Leave encashment
- Provident Fund

Work Location: In person

📌 Assistant Manager / Deputy Manager - Sales & Marketing ( Engineering Industries Background) (Karumathampatti)
🏢 Marks Engineering Works
📍 Karumathampatti