ELD Customer Support Executive

Rotational Shift

Job Description:
Handle customer calls and queries related to ELD, GPS tracking, fleet management software, and driver devices for US-based trucking customers.

Responsibilities:

- Handle customer calls and provide ELD support.
- Resolve basic device, app, login, GPS, and connectivity issues.
- Assist drivers and fleet owners with ELD usage.
- Handle customer complaints and provide timely solutions.
- Coordinate with the technical team for complex issues.
- Maintain customer records and follow up on pending issues.
- Achieve daily customer support and quality targets.

Requirements:

- Good English communication skills.
- Basic computer knowledge.
- Valuable customer-handling and problem-solving skills.
- Willing to work in US/night shifts.
- ELD, GPS, BPO, or customer support experience preferred.
- Freshers with good communication skills can apply.

Pay: ₹14,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support Executive (Kolkata)
🏢 Proclivity Digitech
📍 Kolkata