- Design configure and develop solutions within the ServiceNow HRSD platform
- Implement and support HR Case Management Employee Center Knowledge Management and Lifecycle Events modules
- Develop and customize ServiceNow components using Business Rules Client Scripts UI Policies Script Includes and Flow Designer
- Create and maintain HR catalog items record producers workflows and approval processes
- Develop integrations between ServiceNow and HR applications such as Workday SAP SuccessFactors Oracle HCM Active Directory and Payroll systems
- Build and support REST SOAP API integrations using IntegrationHub and custom web services
- Configure role based access controls and ensure data privacy and security for HR related information
- Troubleshoot and resolve platform issues incidents and enhancement requests
- Participate in requirement gathering solution design development testing and deployment activities
- Collaborate with HR stakeholders business analysts and technical teams to deliver HR automation initiatives
- Perform code reviews and maintain development standards aligned with ServiceNow best practices
- Support platform upgrades patching activities and regression testing
- Create technical documentation knowledge articles and operational procedures
Technical Requirements:
- Technology Infra ToolAdministration ITSM ServiceNow HRSD