Job Description – Guest Relations Executive

Position: Guest Relations Executive
Industry: Hospitality / Hotel / Restaurant
Experience: 1–3 Years
Job Type: Full-Time
Location: As per company requirement

Job Summary

We are looking for a friendly, professional, and customer-focused Guest Relations Executive to ensure an excellent guest experience. The candidate will be responsible for welcoming guests, understanding their requirements, resolving concerns, and maintaining strong guest relationships.

Key Responsibilities

- Welcome and greet guests warmly and professionally.
- Handle guest inquiries, requests, and feedback promptly.
- Assist guests with reservations, seating, check-in/check-out, or other requirements as applicable.
- Ensure a smooth and pleasant guest experience throughout their visit.
- Coordinate with Front Office, Restaurant, Housekeeping, Kitchen, and other departments.
- Handle guest complaints professionally and provide suitable solutions.
- Maintain records of guest feedback, preferences, and complaints.
- Follow up with guests to ensure satisfaction.
- Promote restaurant/hotel services, offers, and facilities.
- Maintain a professional appearance and positive attitude at all times.




- Ensure company hospitality and service standards are followed.
- Support management in maintaining high customer satisfaction and repeat business.

Requirements

- Graduate / Diploma in Hospitality or a related field preferred.
- 1–3 years of experience in Guest Relations, Front Office, Restaurant, Hotel, or Hospitality.
- Excellent communication and interpersonal skills.
- Pleasant personality with a customer-service mindset.
- Positive problem-solving and complaint-handling skills.
- Basic knowledge of MS Office and hospitality software is an advantage.
- Ability to work in shifts, weekends, and holidays.
- Good English and Hindi communication skills; additional languages are an advantage.

Key Skills

Guest Handling | Customer Service | Communication | Complaint Resolution | Hospitality | Front Office Operations | Relationship Management | Team Coordination | Grooming | Problem Solving

Ideal Candidate

A confident, well-groomed, and approachable individual who enjoys interacting with people and can create a positive and memorable experience for every guest.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Guest Relation Executive (Colaba)
🏢 Team HR
📍 Colaba