Job Summary

The Guest Relations Executive is responsible for creating a warm and welcoming experience for every guest from arrival to departure. The role involves greeting guests, managing reservations and seating, handling guest requests and feedback, coordinating with the restaurant team, and ensuring high standards of customer satisfaction.

Key Responsibilities

- Welcome and greet guests with a warm, friendly, and qualified attitude.
- Manage guest arrivals, seating arrangements, and table allocations.
- Handle reservations, telephone inquiries, and online booking requests.
- Escort guests to their tables and provide menus when required.
- Maintain awareness of table availability and coordinate seating with the service team.
- Attend to guest requests, special occasions, dietary requirements, and preferences.
- Regularly interact with guests to ensure they are comfortable and satisfied.
- Handle guest complaints and concerns professionally and resolve issues promptly.
- Coordinate with the Restaurant Manager, Captain, Waiters, Kitchen, and other departments to fulfill guest requirements.
- Assist in arranging birthday celebrations, anniversaries, VIP visits, and other special occasions.
- Collect guest feedback and communicate important feedback to management.
- Maintain guest records, preferences, and special requests where applicable.
- Promote restaurant specialties, events, offers, and loyalty programs.
- Assist in maintaining the overall ambience, cleanliness, and presentation of the reception/front-of-house area.




- Ensure proper guest etiquette and service standards are consistently followed.
- Support the restaurant team during busy periods and special events.
- Maintain a professional appearance and follow the restaurant's grooming and hygiene standards.

Requirements

- Diploma/Degree in Hotel Management, Hospitality, or a related field preferred.
- Previous experience in a restaurant, hotel, hospitality, or customer-service role is an advantage.
- Excellent communication and interpersonal skills.
- Good command of English; knowledge of additional languages is an advantage.
- Pleasant personality and confident approach.
- Strong customer-service and problem-solving skills.
- Ability to handle difficult or demanding guests professionally.
- Basic computer knowledge and familiarity with reservation/POS systems is preferred.
- Willingness to work flexible shifts, weekends, and holidays.

Key Skills

- Guest Handling
- Customer Service
- Communication Skills
- Reservation Management
- Complaint Resolution
- Table & Seating Coordination
- Upselling
- Team Coordination
- Problem Solving
- Professional Grooming
- Attention to Detail

Key Performance Indicators (KPIs)

- Guest satisfaction and positive feedback
- Number of guest complaints and resolution time
- Reservation and seating accuracy
- Repeat guest visits
- Guest engagement and service quality
- Effective coordination with the restaurant team
- Compliance with restaurant service standards

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Guest Relation Executive (Kochi)
🏢 Charcoal Bay
📍 Kochi