Job Summary

The Customer Relationship Executive (CRE) is responsible for managing customer communication, handling lead follow-ups, maintaining CRM records, supporting sales conversions, and ensuring excellent customer service standards. The role requires robust communication skills, customer relationship management, coordination abilities, and disciplined follow-up practices to support organizational growth and customer satisfaction.

Key Duties & Responsibilities

1. Customer Calling & Enquiry Handling

Complete assigned daily outbound and inbound call targets.

Handle customer enquiries through calls, WhatsApp, emails, and walk-ins professionally.

Ensure all customer interactions follow company communication standards.

Respond to customer enquiries within the defined turnaround time (TAT).

2. Follow-up & Lead Management

Follow up with all assigned leads as per scheduled timelines.

Maintain daily follow-up tracking within the CRM system.

Reconnect with inactive or dormant leads periodically.

Ensure proper lead nurturing for hot, warm, and cold leads.

3. Sales Support & Lead Conversion

Understand customer requirements clearly before presenting solutions.





Explain products and services effectively to customers.

Address customer objections professionally and support lead conversion.

Achieve assigned monthly sales and conversion targets.

4. CRM Management & Reporting

Update customer interactions, remarks, and lead status in CRM on the same day.

Maintain accurate and updated customer records.

Submit daily activity reports and pipeline updates to management.

Ensure zero incomplete or incorrect CRM entries.

5. Customer Relationship Management

Build and maintain strong customer relationships.

Handle customer concerns and complaints professionally.

Ensure customer satisfaction through timely communication and support.

Encourage repeat business and customer referrals.

6. Coordination & Team Support

Coordinate with internal departments for smooth customer onboarding and service delivery.

Share customer feedback and market insights with management.

Participate in meetings, reviews, and training programs.

Support overall departmental and organizational goals.

Work Location: In person

📌 Customer Relationship Executive (CRE) (Aluva)
🏢 Factorhuman Resources
📍 Aluva