Specialist

Bengaluru, Karnataka

Job Summary

Job Description – Sales Enablement Analyst/Sr Analyst Support Distributor Business Consultants (DBCs), Sales, Customer Service, Supply Chain, Distribution, Marketing and Finance teams by managing sales support activities, service requests, back-order management, forecasting, accruals, channel improvement initiatives and marketing program governance.

Key Responsibilities

Key Responsibilities

Invoicing / Back Order Management

- Monitor invoicing and delivery related exceptions.

- Coordinate action when material is available but requested delivery date (RDD) is later.

- Follow up on PDT generated orders that are not invoiced.

- Coordinate with customers when material is available but acceptance is delayed.

- Manage RDC changes where locally blended products are unavailable at the default RDC.

- Track availability across RDCs, Goods-in-Transit (GIT), plant inventory and blending schedules.

- Monitor imported material availability and ETA updates.

- Provide back-order status updates to distributors and sales teams.

- Validate distributor requirements after month-end and support order cancellations if required.

Service Request Management

- Handle pricing issues in ACE, code visibility issues and customer master update requests.

- Track service request closure within timelines.

- Coordinate resolution of short deliveries, leakages, price variances and billing concerns.

- Support batch test report requests and product claim follow-up.

Vendor Master Management

- Create and maintain vendor codes required for retail meets and business events.

Skill Requirements

Monthly Forecasting Support

- Collect and consolidate distributor demand/MI requests.

- Support Sales and Demand Planning teams in monthly forecasting activities.

- Track RDC-wise SMDS stock identified for liquidation.





- Monitor orders against SMDS stock and coordinate RDC changes where required.

Accounts Receivable Support

- Support documentation requests related to AR processes.

- Track overdue TAR items and support bad debt resolution activities.

Accrual & Royalty Management

- Perform calculations for sales accruals, commissions, royalties and rebate programs.

- Coordinate with Controllers and Sales teams for reconciliations and reporting.

Channel Improvement Activities

- Support network updates, LOI issuance, VOC surveys and claims follow-up.

- Coordinate with Channel Improvement teams and business stakeholders.

Marketing Program Support

- Validate marketing program data and supporting documents.

- Track credit note payout timelines after program closure.

- Reconcile credit note amounts with TAR reports.

- Support rebates, cash discount programs and promotional settlements.

Stakeholder Interfaces

- Sales Teams & DBCs

- Customer Service (CXP & AR)

- Supply Chain & Demand Planning

- Distribution Operations

- Marketing Team

- Regional Managers

- Controllers / Finance

- Business Excellence & Channel Improvement Teams

Required Skills

- SAP / ERP Knowledge

- Order Management & Customer Service Understanding

- Advanced Excel and Reporting Skills

- Analytical & Problem-Solving Capability

- Stakeholder Management

- Communication & Coordination Skills

- Process Compliance & Attention to Detail

Key Performance Indicators

- Timely closure of service requests

- Back-order reduction and resolution effectiveness





- Forecast planning support accuracy

- Data quality and master-data accuracy

- Timely accrual and royalty calculations

- Stakeholder satisfaction

- SLA adherence and process compliance

Technical Skills

- Strong knowledge of Microsoft Excel, including:
- - Pivot Tables
- XLOOKUP/VLOOKUP
- INDEX-MATCH
- Conditional Formatting
- Data Validation

- Hands-on experience with SAP ERP.
- Experience working with Salesforce CRM.
- Knowledge of Order-to-Cash (O2C) and Order Management processes.

Soft Skills

- Strong analytical and problem-solving abilities.
- Excellent communication and presentation skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive approach to identifying and resolving issues.
- Strong collaboration and teamwork skills.

Experience & Qualification

- 3–4 years of experience in Sales Enablement, Sales Operations, Order Management, Order-to-Cash (O2C), or related business operations roles.
- Bachelor's degree in Business Administration, Commerce, or a related field preferred.

Experience in a KPI-driven, customer-focused environment.

Other Requirements

Soft Skills

- Strong analytical and problem-solving abilities.
- Excellent communication and presentation skills.
- Robust attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive approach to identifying and resolving issues.
- Strong collaboration and teamwork skills.

Experience & Qualification

- 3–4 years of experience in Sales Enablement, Sales Operations, Order Management, Order-to-Cash (O2C), or related business operations roles.
- Bachelor's degree in Business Administration, Commerce, or a related field preferred.
- Experience in a KPI-driven, customer-focused environment.

📌 Specialist (Bengaluru)
🏢 HCLTech
📍 Bengaluru