Job Summary

We are looking for a Guest Relations Officer to join our team. The role involves welcoming and assisting guests, understanding their requirements, providing information and support, handling enquiries, and ensuring a smooth and positive guest experience.

The ideal candidate should have excellent communication skills, a pleasant personality, a customer-focused approach, strong coordination skills, and the ability to build professional relationships with guests.

Key Responsibilities

- Welcome and assist guests in a friendly and professional manner.
- Understand guest requirements and provide appropriate information and assistance.
- Handle guest enquiries through calls, WhatsApp, email, and in-person interactions.
- Provide accurate information about services, facilities, procedures, and other relevant details.
- Maintain regular communication with guests and ensure timely follow-up on their requirements.




- Address guest concerns and coordinate with relevant teams for quick resolution.
- Maintain proper records of guest enquiries, interactions, and follow-ups.
- Coordinate with internal departments to ensure smooth handling of guest requirements.
- Assist guests with registrations, appointments, documentation, and other service-related procedures when required.
- Follow up with guests regarding pending requirements, appointments, or scheduled visits.
- Build and maintain strong skilled relationships with guests.
- Support customer engagement activities, events, meetings, and other initiatives when required.

Requirements

- Bachelor's degree in any discipline.
- Excellent communication and interpersonal skills.
- Good command of English; Malayalam proficiency is essential.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Guest Relation Officer (Perintalmanna)
🏢 Santamonica Study Abroad
📍 Perintalmanna