Sr Administrator (Support & Operations)

Hyderabad, Telangana

Job Summary

UCC Telephony Engineer (L2) - Unified Communications & Collaboration (UCC) – Telephony Experience: 4-6 Years Role Summary Looking for an experienced UCC Telephony Engineer (L2) to support, administer, and troubleshoot enterprise telephony and voice infrastructure. The role involves managing voice platforms, call routing, SIP connectivity, user provisioning, incident resolution, and ensuring high availability of communication services.

Key Responsibilities

Key Responsibilities Administer and support enterprise telephony platforms. Manage user provisioning, extensions, call flows, and dial plans. Support SIP trunks, gateways, and voice routing. Troubleshoot telephony incidents and service requests. Perform voice system upgrades, changes, and maintenance activities. Monitor telephony infrastructure and ensure service availability. Work with vendors and internal teams for issue resolution. Support change, problem, and incident management processes.

Skill Requirements





Mandatory Skills Enterprise Telephony Administration Cisco Unified Communications Manager (CUCM) or Microsoft Teams Voice SIP, VoIP, and PSTN Technologies Call Routing & Dial Plans Voice Gateways & SIP Trunks UC Troubleshooting & Incident Management Microsoft Teams Telephony ServiceNow Windows Server Fundamentals TCP/IP & Network Basics Preferred Skills Cisco Unity Connection Microsoft Teams Direct Routing AudioCodes SBC Contact Centre Platforms PowerShell Administration

Other Requirements

Certifications Mandatory Cisco CCNA Collaboration / Cisco Collaboration Certification OR Microsoft Teams Administrator Associate (MS-700) Preferred ITIL v4 Foundation Cisco CCNP Collaboration Microsoft Teams Voice Engineer (MS-721) Soft Skills Strong troubleshooting skills Good communication and stakeholder management Customer-focused approach Ability to work in a global support workplace

📌 Sr Administrator (Support & Operations) (Hyderabad)
🏢 HCLTech
📍 Hyderabad