Lead Administrator (Support &Operations;)
Noida, Uttar Pradesh
Job Summary
- L2 should have overall 5+ years of experience & 2+ years of experience in Microsoft Teams,
- MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environment
- Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical
- Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution.
- OneDrive, SharePoint administration
- Troubleshoot Teams client issues.
- Troubleshoot meeting creation and scheduling issues.
Key Responsibilities
- L2 should have overall 5+ years of experience & 2+ years of experience in Microsoft Teams,
- MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environment
- Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical
- Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution.
- OneDrive, SharePoint administration
- Troubleshoot Teams client issues.
- Troubleshoot meeting creation and scheduling issues.
Skill Requirements
- 5+ years’ experience on Microsoft Teams with Enterprise Voice is must
- Experience on AudioCodes/Sonus Gateways/Downstream SBCs
- Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams
- Experience and Knowledge on MS Teams Direct routing for Enterprise Voice & SIP Trunk Integrations.
- Knowledge on Bandwidth planning,
optimal conferencing traffic, capacity, QOS.
- Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies
- Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.
- Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.
- Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy
- Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
- Valuable knowledge on Active Directory & Domain Services, Certificate Authority
- Knowledge on Windows, PowerShell & PowerShell Scripting
- Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
- Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.)
Other Requirements
REQUIREMENTS:
- Solid administration and analytical skills focused on Office 365 and MS Teams
- Understanding of Interop of Cisco WebEx endpoints (OnPrem/Cloud Registrations)
- Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)
ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE:
- Webcasting and Live Event Support (>1k user )
- MS Teams – Live Events, MS Stream
- Video on Demand, eCDN , Conferencing Solutions
- Room Peripheral Integration i.e. Biamp’s, Speakers, Mixer, Controllers etc.
PROFESSIONAL SKILL REQUIREMENT
1. Ability to work in large teams and manage project milestones
2. Excellent communications, presentation, and Problem-solving skills
3. Ability to develop requirements based on client inputs
4. Ability to work effectively in a remote, virtual, global environment.
📌 Lead Administrator (Support &Operations) (Noida)
🏢 HCLTech
📍 Noida