Role description

Job Responsibilities

1Guide the delivery team in large and complex engagements frequently collaborating with a Services partner

2Apply advanced expertise in project implementation scheduling and monitoring techniques to ensure effective timely execution of moderate to large projects

3Build crossgeo crossfunctional and partner relationships to enhance the ES brand internally and externally

4Coach mentor and manage service partners Engagement Managers and Associate Engagement Managers to achieve project deliverables and support the customers desired business outcomes

5Lead the delivery team throughout the engagement often in collaboration with a services partner

6Manage the engagement governance timeline scope risk change management resourcing reporting and financials

7Work with the Sales Account Team partner and customer to understand the customer and the engagement including challenges partners issues and value being delivered

8Understand the goals and align the deliverables accordingly

9Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement including longterm customer success

10Be the single contact to encourage collaboration and customer agreement on proposed solutions

11Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results

12Identify gaps between actuals and plan of record proposing solutions and driving resolutions

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry

12-16 years progressive experience as part of a professional services organization or equivalent educationexperience





Industry domain expertise in insert workflow

Creativity with comfort running projects independently

Success driving complex issues through analysis and resolution

Experience working collaboratively

ServiceNow certifications in aligned workflow

Applies AI tools to streamline workflows generate insights and support strategic initiatives under guidance

Understands core AI concepts ethical considerations and platform capabilities and can explain their application in customer contexts with support

Skills

Mandatory Skills : Business Process Design, Mapping

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling current ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert

📌 Associate Director - Program & Project Management (Hyderabad)
🏢 LTM
📍 Hyderabad