We are looking for a Customer Service Executive – Export (Sea Freight) to join our freight forwarding team. The ideal candidate will be responsible for managing export shipments, coordinating with customers and overseas agents, handling shipment documentation, tracking cargo, and ensuring smooth and timely execution of shipments.

The candidate should have good knowledge of Sea Freight Export processes, LCL & FCL shipments, and Incoterms such as EXW, FOB, CIF, and C&F;.

Key Responsibilities

- Handle Export Customer Service for Sea Freight (LCL & FCL) shipments.
- Coordinate closely with customers, overseas agents, shipping lines, co-loaders, CHA, transporters, and internal teams.
- Coordinate with shippers for order confirmation, shipment instructions, booking, and documentation.
- Handle export shipments under EX-WORKS, FOB, CIF, C&F;, DDU & DDP terms.
- Coordinate with overseas agents and customers for smooth execution of DDU & DDP shipments.
- Obtain and negotiate competitive LCL & FCL freight rates with shipping lines and co-loaders.
- Follow up with shipping lines for booking, vessel schedules, cut-off dates, BL instructions, and shipment status.
- Track on-water containers and provide regular updates to customers and overseas agents.
- Coordinate with transporters for pickup and delivery planning as required.




- Coordinate with the customs clearance team/CHA for shipment status and required documentation.
- Handle export documentation and ensure documents are received, checked, and shared within timelines.
- Prepare and maintain daily export shipment status reports.
- Respond promptly to customer queries and provide regular shipment updates.
- Identify and resolve shipment-related issues through effective coordination and follow-up.
- Maintain accurate shipment records and ensure timely closure of export files.
- Ensure a high level of customer satisfaction through proactive communication and timely service.

Required Skills

- Good knowledge of Sea Freight Export / Freight Forwarding processes.
- Experience in Export Customer Service will be preferred.
- Knowledge of LCL & FCL shipments.
- Understanding of EXW, FOB, CIF, C&F;, DDU & DDP shipments.
- Strong customer coordination and communication skills.
- Good follow-up and negotiation skills.
- Ability to coordinate with multiple stakeholders simultaneously.
- Strong problem-solving and multitasking abilities.
- Valuable knowledge of MS Office, Excel, and email communication.
- Ability to work effectively under deadlines.

Job Type: Full-time

Pay: Up to ₹800,000.00 per year

Work Location: In person

📌 Asst. Export Customer Service- Sea (Navi Mumbai)
🏢 Ryder Shipping Lines
📍 Navi Mumbai