Job Description – Customer Support Executive

Job Title: Customer Support Executive
Department: Customer Support / Customer Service
Employment Type: Full-Time
Location: Greater Noida
Experience Required: Fresher to 2 Years
Salary: As per experience and company standards

Job Summary

We are looking for a professional, responsible, and customer-focused Customer Support Executive to handle customer queries, provide product and order-related assistance, resolve complaints, and ensure a positive customer experience.

The ideal candidate should have good communication skills, basic computer knowledge, a problem-solving attitude, and the ability to communicate professionally with customers through phone calls, WhatsApp, email, and other support channels.

Key Responsibilities

- Handle incoming customer calls, WhatsApp messages, emails, and website enquiries.
- Understand customer requirements and provide accurate information about products, prices, availability, orders, and services.
- Assist customers with product selection and basic product-related queries.
- Provide updates regarding order confirmation, dispatch, delivery, and order status.
- Resolve customer complaints and service-related issues professionally.
- Coordinate with Sales, Accounts, Warehouse, Dispatch, and other departments for customer-related requirements.
- Maintain proper records of customer enquiries, complaints, follow-ups, and resolutions.
- Follow up with customers regarding pending queries, quotations, orders, payments, or required information.
- Handle dissatisfied customers calmly and escalate serious or unresolved issues to the concerned senior.




- Ensure customers receive correct and complete information without making false commitments.
- Maintain a professional and polite tone during every customer interaction.
- Collect customer feedback and communicate recurring concerns to management.
- Update customer information and interaction details in CRM, Excel, ERP, or other company systems.
- Support the sales team by forwarding genuine sales enquiries and potential leads.

Required Skills

- Valuable verbal and written communication skills.
- Good Hindi communication skills; basic to good English preferred.
- Strong customer-handling and problem-solving skills.
- Basic knowledge of MS Excel, email, WhatsApp, and computer operations.
- Ability to understand products and explain them clearly to customers.
- Good listening skills and patience while handling complaints.
- Ability to manage multiple customer queries and follow-ups.
- Professional attitude, discipline, and teamwork skills.

Educational Qualification

- Minimum: GRADUATE.
- Graduate candidates will be preferred.
- Candidates with customer support, telecalling, e-commerce support, sales support, or customer service experience will be preferred.

Key Performance Indicators (KPIs)

- Customer query response time
- Complaint resolution time
- Follow-up completion rate
- Accuracy of information provided
- Customer satisfaction
- Proper maintenance of customer records
- Internal department coordination
- Attendance and workplace discipline

FOR REACH THIS PLACE CONTACT ON "+91 96670 89542"

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Assistant (Greater Noida)
🏢 ARB Accessories
📍 Greater Noida