Team Lead-Voice
Noida, Uttar Pradesh
Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
Manage the team performance and career development of the team
- Own and create performance improvement plans
- Act as escalation point and take immediate action during call spikes to ensure proper coverage
- Ensures initial and ongoing training are complete and updated with latest content
- Performance management of all representatives
Skill Requirements
- Customer service/customer operations experience
- Proven ability to build, manage and foster a team oriented setting
- Excellent written and spoken communication skills
📌 Team Lead-Voice (Noida)
🏢 HCLTech
📍 Noida