Hiring Operation Manager with 2+ Years of experience in managing calling team.

Industry - Ed Tech

Key Responsibilities:

- Manage and oversee day-to-day operations.
- Lead and manage a team of Executives.
- Ensure achievement of daily, weekly, and monthly business targets/KPIs.
- Conduct regular performance reviews and provide coaching and feedback to team members.
- Identify operational gaps and implement process improvements.
- Prepare and review daily/weekly/monthly operational reports.
- Conduct team meetings and performance reviews.
- Ensure high levels of customer satisfaction and service quality.

Required Skills:

- Strong people management and leadership skills
- Excellent communication and interpersonal skills
- Good knowledge of Call Centre processes
- Robust analytical and problem-solving abilities
- Ability to manage targets and performance
- Good Excel/MS Office skills

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Operations Manager (BPO) (Greater Noida)
🏢 Cipher Square
📍 Greater Noida