Designation: Telecalling Executive

Industry: Hospital / Healthcare / IVF

Job Summary

We are looking for a Telecalling Executive to handle patient enquiries, follow-up calls, appointment coordination, and provide accurate information about hospital/IVF services.

Key Responsibilities

- Handle inbound and outbound calls professionally.

- Respond to patient enquiries and provide relevant information.

- Follow up with patients regarding consultations, treatments, appointments, and enquiries.

- Schedule and confirm patient appointments.

- Maintain proper records of calls, enquiries, and follow-ups.

- Coordinate with doctors, counsellors, reception, and other departments when required.

- Convert enquiries into appointments and support patient retention.

- Make follow-up calls to previous and prospective patients.

- Explain hospital/IVF services clearly and politely.

- Maintain confidentiality of patient information.

- Achieve assigned calling and conversion targets.

- Handle patient concerns professionally and escalate issues when necessary.





- Perform other duties assigned by the department/in-charge.

Requirements

- Minimum 1 year of experience in telecalling/customer service; hospital experience preferred.

- Good communication and interpersonal skills.

- Malayalam and English communication skills required.

- Hindi/Tamil would be an added advantage.

- Basic computer knowledge.

- Ability to work in rotational shifts.

- Positive attitude and good convincing skills.

- Target-oriented and patient-friendly approach.

Preferred Skills

- Telecalling and follow-up skills

- Patient handling

- Customer relationship management

- Positive communication

- Counselling and convincing skills

- Teamwork

- Time management

- Basic MS Office/computer skills

Location: Yana Hospital / Yana IVF Hospital

Experience: 1+ year preferred

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Telecalling Executive (Thiruvananthapuram)
🏢 Yana IVF & Fertility Centre
📍 Thiruvananthapuram