MAIN DUTIES/RESPONSIBILITIES/ROLES:

- Manage Installation and Commissioning activities at Customer site
- Researching technical issues and identify solutions to software and hardware issues
- Walking customers through solutions
- Reviewing product change requests raised by Customer at site
- Learning about product updates and recent releases
- Contributing to product knowledge and helping make future technical support easier
- Developing expertise in the products that company manufactures and develops
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Asking customers targeted questions to quickly understand the root of the problem during remote support or telephonic support sessions
- Providing prompt and accurate feedback to customers
- Referring to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time




- Follow up with Customer to ensure systems are fully functional after troubleshooting
- Prepare accurate and timely reports like MOM, Installation Report, Commissioning Report, Service Report etc.
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Maintain daily activity reports
- Perform any additional tasks or responsibilities assigned by the Manager or Management, as required

SKILLS & EXPERIENCE

Qualifications:

· BE (computer / E&TC; / Electronics)

· BSC/MSC (Computer)

· Diploma in computer or E&TC; / Electronics

· Any other technical course will be added advantage

Experience:

· 2 to 4 years’ Experience

Skills:

· Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

· Excellent verbal and written communication

· Organized and able to meet deadlines

· Electronics component knowledge

· Comfort for frequent travelling

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Support and Service Engineer (Baddi)
🏢 Propix Technologies Private
📍 Baddi